Do you have customer service management skills? Do you have experience with Higher Education? If yes, this is an exciting position to review. Nelnet is a reputable student loan lender, and they are looking for a Customer Relationship Manager to assist with a segment of their Higher Education clients. Are you located in the Southern California area? Check out the details below.
Responsible for a designated group of NBS clients, primarily institutions of higher learning utilizing one or more of NBS solutions (e.g., ePay, eBill, Commerce Manager, Cashiering, AMPP, Pending Aid and NTS payment solutions). Works collaboratively with other departments (e.g., RVP’s, Account Managers and NTS Sales) to create client strategy to leverage NBS best practices and to deliver a level of customer satisfaction that exceeds expectations. By building strong collaborative relationships with clients, contributes through generating additional revenue opportunities and positive referrals to be used with prospective NBS clients.
Bachelor's degree, or equivalent, preferably in business and/or technology
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