What it takes—program details: Do you
love sporting events, concerts or the arts? Working Solutions has a place for
you as an online ticket agent. Our agents strive to knock it out of the park with
stellar service to keep customers coming back as ticket buyers and sellers.
We ensure quality service through the best agents—which could be you. Know that
Working Solutions receives an over four star rating from agents on Glassdoor.
It’s what clients expect.
Still interested? Please keep reading.
Program hours: We assist with
customer interactions from 6:30 a.m. to 11:00 p.m. (Central Time), seven days a week.
Agents need to commit to a minimum of 20 hours a week during those hours
to remain proficient and on active status for this contract. We ask agents plan
to work some weekend hours each week. There are high-volume weeks in March when
agents will need to be able to work increase their hours to cover customer
Excellent customer service – Agents need strong verbal communication and
rapport-building skills to ensure that sellers and buyers will be return
Multi-tasking – Agents must be able to simultaneously operate multiple
systems, while maintaining constant communication with customers.
Technical ability – Agents should have a strong technical background and
be computer literate. They need to feel comfortable learning new systems and be
able and willing to make minor adjustments to their computers to work with the
client’s program technology. Experience in Seibel is a bonus.
Be a fan – Agents should be knowledgeable about events—sports, concerts
and/or the arts.
Flexibility – This program has peak weeks in March. Agents will need to
work additional hours beyond the program’s typical operating hours.
Compensation – Agents are paid based on each minute spent working with a customer. This translates to an equivalent of $12 – $18/hour (USD).
Apply now: Please specify the keyword TICKETING in the additional information
section of your application.
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