Customer Success - Billing Specialist
Chargify - United States
Chargify is looking for a new Customer Success hire to qualify, assist, and onboard inbound leads.
Please submit a cover letter with your resume indicating why you would be a perfect fit for the position.
Location: USA (Remote Position)
Employment type: Full Time
Min. Experience: Two Years
Demonstrating software to potential customers
Contacting leads to set up appointments
Responding to inbound emails and phone calls
Managing customers and communication in Salesforce CRM
Great customer service skills
Excellent communication skills (written and verbal)
General understanding of API’s
Travel 1-2 weeks per year for company meet-ups
Nice to have:
Experience in the software industry (preferably at a SAAS Company)
Understanding of HTML and CSS
Experience with Salesforce (or a similar CRM)
Experience with support ticket software
This is a remote position so you are free to work anywhere in the USA.
You're expected to maintain a fairly regular day-to-day schedule and to be in the office and responsive during your agreed upon work time.
Preference will be given to individuals who can work from 9a-5p Eastern (although you don't need to live there - just able to work that schedule).
US citizens will be eligible for our benefits package which includes:
Medical, dental, and vision insurance plans
4 weeks paid time off annually
9 paid holidays each year
Company-paid Life and AD&D coverage with the option to purchase additional coverage
Company paid Short Term Disability coverage
Medical and dependent care flexible spending accounts
All team members are eligible for paid conference attendance/travel and periodic team meet-ups.
Chargify is a globally-recognized leader in the Recurring Billing and Subscription Management space. Since 2009, we have delighted thousands of merchants with our ease of use, customer service, and reliability.
We were incubated inside Grasshopper ( grasshopper.com ), received investment from entrepreneur Mark Cuban in 2011, and achieved profitability in 2012. Our small, agile team is entirely remote. We work hard, have fun , and love to make it easy for merchants to manage their subscription-based business so they can focus on what they do best.