Customer Service Professional Job Responsibilities:
Serves customers by providing product and service information; resolving product and service problems.
Customer Service Professional Job Duties:
● Attracts potential customers by answering product and service questions; suggesting information about other products and services.
● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
● Recommends potential products or services to management by collecting customer information and analyzing customer needs.
● Contributes to team effort by accomplishing related results as needed.
Customer Service Professional Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
We hire in all states except: California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin.
This is a telecommute position. Candidate must have an home office equipped to work.